Refund policy
Return & Refund Policy
Last Updated: July 2026
At Orlina24, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy.
30-Day Return Period
Customers may request a return within 30 days of receiving their order.
To qualify for a return:
- The item must be unused and in its original condition.
- The item must be returned with original packaging whenever possible.
- Proof of purchase or order confirmation must be provided.
Free Returns
We proudly offer free returns for eligible orders within the 30-day return period.
Our support team will provide return instructions after reviewing your request.
Non-Returnable Items
For hygiene, safety, or product integrity reasons, the following may not be eligible for return:
- Items damaged through misuse
- Products altered after delivery
- Final sale or clearance items (when clearly marked)
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Order number
- Description of the issue
- Photos showing the problem
We will evaluate the situation and provide an appropriate resolution.
Refund Process
Once the returned item has been received and inspected, refunds will be processed to the original payment method.
Approved refunds typically appear within 5–10 business days depending on your payment provider.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account
- Contact your credit card provider
- Contact your bank
If the issue persists, contact us at support@orlina24.shop.
Contact
Email: support@orlina24.shop
Phone: +1 (250) 477-1771